Contact Center Solution

The world has boundaries. Your business doesn't.

Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. NESECO provides all-in-one solutions that enable you to deliver an exceptional experience to every customer you serve.

NESECO Contact Center is based on Cisco Unified Contact Center solutions that provide a robust yet agile vehicle with which to benefit from all these options.

Our solution allows your contact center to take a highly personalized, all-in-one approach to customer care. An approach that lets you better anticipate — and exceed — customer expectations.

  • Give customers their choice of contact options — voice, email, fax and chat, as well as SMS, business objects, and social media.
  • Connect customers with knowledgeable agents faster.
  • Develop and manage creative outbound campaigns to build your brand and customer loyalty and open new revenue streams.
  • Improve agent training and performance — remote agents included.
  • Elevate service levels and customer satisfaction with real-time monitoring and full-time operational visibility.
  • Move to IP networks, voice over IP (VoIP), with a clear path architected on the SIP standard.
  • Support remote locations and mobile employees with ease.

NESECO contact center applications bring together interaction processes and customer service best practices. Access a full range of capabilities to deliver an excellent customer experience.

  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Dialer - Outbound calling
  • Workforce Management (WFM)
  • Reporting & Analytics
  • Multichannel recording

No matter the needs of your contact center, we have the solutions to move your business forward. We serve all sizes of contact centers including small, medium, and enterprise; inbound, outbound, and blended contact centers.